Repairs

Barcode Scanners, Label Printer and Portable Printer Repairs

To ensure the highest quality repairs, our service centre is equipped with a purpose built electronics workshop with live working areas for fault diagnostics to component level and soak-test benches.

Repairs

Barcode Scanners, Label Printer and Portable Printer Repairs

Codelogic have the fastest repair service in the UK. We can offer same day repairs if required! We support installations of all sizes. We have clients with 1 to 5 units and others with 4,500 units. Be assured and confident in our repair service and out team. Our main focus is to meet all service levels we agree and to make sure you are without your units for the shortest amount of time possible.

  • We are manufacturer independent which means we can support multi-brand install bases
  • We stock over 250,000 spare parts
  • We can tailor all of our repair services to suit you and your business
  • Our repair team have a combined 265 years’ experience with hand held terminals, mobile computers and label printers
  • Free technical support 24/7 – 365 days per year!
  • All repair can be tracked online using our CRP ‘Codelogic Repair Portal’. Within the portal you will have a full history of every repair we undertake for you.

Turnaround times

SERVICETURNAROUND TIMEDESCRIPTION
DiamondOvernight24 hour return-repair, ideal for operation critical devices
Standard3-5 DaysIdeal for those who have spare devices, cost effective option
Comprehensive2-3 DaysIf your device cannot be repair we provide you with a replacement device
Priority1-2 DaysExpedited Standard or Comprehensive

Our repair process is very simple.

  1. Call our team on 0151 493 1313 and a staff member will email you across a RMA form.
  2. Complete the form and email a copy back to us.
  3. Print a copy and put it in the box with the scanner and post.
  4. You will be notified once the device arrives with us and we will email you a repair report once completed.

Our technical team are competent across a wide range of manufacturers and can carry out board level and individual component levels repairs if required.

We invite all of our clients to visit 1 of our 3 UK based repair centres! To discuss your repair requirements please contact our team on 0151 493 1313 or email repairs@codelogic-aidc.co.uk